Returns, Refunds, Terms of Service, Shipping -- 100% Guarantee

100% Guarantee on Products:  Claim must be made within 15 days after delivery. Refund request can be made for any reason, including not liking the product.  To claim a refund, please send a photo of the products with a brief explanation of the issue to order@tibib.ca.  A photo and explanation can also be texted to: 1 (905) 646-1110.  Refund of shipping costs is at our discretion.  

Cancellation Period:  Your order can be cancelled or modified at any time until it is packaged and labelled.  After this time, it is covered under our 100% refund guarantee (see above).

Method of Refund:  Refunds will be made in the same medium as the original charge.  

Damaged, Defective or Incorrect Goods:  damaged, defective or incorrect goods are covered under our 100% Guarantee on Products, see above, with the exception that shipping will be refunded.    To claim a refund, please send a photo of the products with a brief explanation of the issue to order@tibib.ca.  A photo and explanation can also be texted to: 1 (905) 646-1110.

Shipping and Packing Costs:  Shipping and packing costs are listed in the bill when you check out, there are no later costs.

Shipping of your Product: Shipping usually occurs within 1-2 days of your order, but may take up to a week.  Please allow plenty of time if you are ordering for a special outdoors vacation or other event.