Returns, Refunds, Terms of Service, Shipping -- 100% Guarantee
100% Guarantee on Products: Claim must be made within 15 days after delivery. Refund request can be made for any reason, including not liking the product. To claim a refund, please send a photo of the products with a brief explanation of the issue to order@tibib.ca. A photo and explanation can also be texted to: 1 (905) 646-1110. Refund of shipping costs is at our discretion.
Cancellation Period: Your order can be cancelled or modified at any time until it is packaged and labelled. After this time, it is covered under our 100% refund guarantee (see above).
Method of Refund: Refunds will be made in the same medium as the original charge.
Damaged, Defective or Incorrect Goods: damaged, defective or incorrect goods are covered under our 100% Guarantee on Products, see above, with the exception that shipping will be refunded. To claim a refund, please send a photo of the products with a brief explanation of the issue to order@tibib.ca. A photo and explanation can also be texted to: 1 (905) 646-1110.
Shipping and Packing Costs: Shipping and packing costs are listed in the bill when you check out, there are no later costs.
Shipping of your Product: Shipping usually occurs within 1-2 days of your order, but may take up to a week. Please allow plenty of time if you are ordering for a special outdoors vacation or other event.