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Privacy & Contact

Soup & Kefir @ Raw Tibicos Privacy Policy

The privacy of customer information is very important to all of us at Tibibev Inc, dba Raw Tibicos.  The information that you provide to us, through our web site and all other channels,  is treated with respect, and is used with the purpose of providing and enhancing the service we offer.

 

Controller of Information

Information provided to or gathered by us is controlled primarily by:

Tibibev Inc., dba Raw Tibicos / 25 Keefer Road / St Catharines, ON L2M 6K4 / Canada / 1 (905) 646-1110 / order@tibib.ca

 

How We Collect Personal Information

When placing an order on our web site, or for our local delivery service, we will collect your name, billing address, delivery address, phone number, email address and credit card/ debit card information for use in processing your order.  This helps us process your order, contact you if there are any problems, and send order confirmations or other electronic confirmations.  We may also collect information relative to our opt-in email list.  Should we offer online accounts, the information you provide will be stored in our customer database.  Deletion of your online account will not delete the information previously stored.

 

How Your Personal Data is Used

Your personal information may be processed, transferred or shared for the following purposes:

  1. To fill, ship and return orders, including sharing pertinent data with courier companies or Canada Post
  2. To create, manage or modify orders
  3. To provide you with information about the shipping and delivery of your order
  4. To give advice about merchandise or orders
  5. To manage your account 
  6. To process refunds
  7. For the email list, should you opt to receive it
  8. For third-party marketing, including Raw Tibicos adds on unrelated web sites, including Facebook, Instagram, Youtube, or Google
  9. For payment processing 
  10. To manage and improve products and operations
  11. For marketing, statistical or other analysis, for Tibibev Inc. use only
  12. To detect or prevent fraud or other crimes
  13. To establish, exercise or defend our legal rights 

 

Your Rights as a Customer

You are able to view/ access and correct the personal data we hold about you at any time; please contact us directly to do so.  We will provide you with a copy of the data, and upon request, use best efforts to comply with your requests with regard to correction, erasure, or other use of your data.  You have the right to opt-out of Tibibbev Inc.'s use of your personal data for marketing, communicating with you, or sharing of your data with third-parties.  

Removing yourself from our opt-in email list is as simple as replying to the email with UNSUBSCRIBE in the subject line.

 

IP Addresses

Your IP address only identifies your Internet Service Provider (ISP) and does not contain any information about you as an individual.  We collect your IP address when you visit our site.   This information is used to help us improve our customer outreach (i.e., to better contact only those who want to hear from us!).  Tibibev's website analytics may collect details of dates and times of visits, page views, search terms used to reach our site, and similar data.  We may collect anonymized data on broad demographic data, type of device used, operating system and browser, language, social media connections, and similar information.  Such data is used to refine marketing outreach to those who are genuinely interested in our products.  Tibibev Inc. does not sell any of its customer data, and data sharing with third parties with which Tibibev has a business relationship is limited to improving our service, products, customer experience, and outreach to interested people.  

 

Cookies  

In common with other websites, Tibibev Inc uses cookies.  Cookies are encrypted strings of text that a webs site stores on a user's computer.  Cookies are used to provide you with a more frictionless website experience, and also to give us information about which of our products and web pages are of more use to our customer base.  The information we receive from cookies is anonymized (not related to a specific individual).  Cookies remain on your computer or device, and can be deleted by you, at any time.

 

Legal Obligations

Tibibev Inc is required to, and will, cooperate with legal, regulatory or business requirements.  Tibibev Inc / Raw Tibicos is physically located in Ontario, Canada, and is subject to Ontario and Canadian laws, as well as any applicable laws in the regions that we ship products to.  Data may be transferred out of the European Economic Area; data safeguards will be applied, and reviewed as, orders to the European Economic Area are filled, to ensure compliance with all applicable regulations.  

 

Changes to this Policy and Disclaimer

Tibibev Inc. reserves the right to change this policy at any time.  Changes to policy will be posted here.   This privacy policy is a policy statement, which we will take reasonable measures to implement.   Nothing in this statement should be taken to imply or constitute a contractual obligation, advertising, or any other non-policy contract.

 

Contact

Soup & Kefir @ Raw Tibicos
Tibibev Inc
25 Keefer Road
St Catharines, ON L2M 6K4
Canada
1 (905) 646-1110
order@tibib.ca

 

Last updated:  30 June 2020